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    List Ticket Fields

    Returns a list of all system and custom ticket fields in your account.

    Cursor pagination returns a maximum of 100 records per page and fields are returned in the order specified by their id.

    If the results are not paginated every field is returned in the response and fields are returned in the order specified by the position and id.

    For accounts without access to multiple ticket forms, positions can be changed using the Update Ticket Field endpoint or the Ticket Forms page in Zendesk Support (Admin > Manage > Ticket Forms). The Ticket Forms page shows the fields for the account. The order of the fields is used in the different products to show the field values in the tickets.

    For accounts with access to multiple ticket forms, positions can only be changed using the Update Ticket Field endpoint because products use the order defined on each form to show the field values instead of the general position of the ticket field in the account.

    Consider caching this resource to use with the Tickets API.

    Pagination

    • Cursor pagination (recommended)
    • No pagination

    See Pagination.

    Allowed For

    • Agents

    Input

    type: object properties: parameters: type: object properties: Accept: type: string title: Parameters

    Output

    type: object