Kustomer API
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GET an SLA by ID
Fetch an SLA by its ID and optionally, information about its versions.
Input
type: object
properties:
parameters:
type: object
properties:
id:
type: string
description: (Required) Unique ID associated with the SLA.
required:
- id
title: Parameters
Output
type: object
properties:
data:
type: object
properties:
type:
type: string
id:
type: string
attributes:
type: object
properties:
currentVersion:
type: string
createdAt:
type: string
relationships:
type: object
properties:
org:
type: object
properties:
links:
type: object
properties:
self:
type: string
data:
type: object
properties:
type:
type: string
id:
type: string
createdBy:
type: object
properties:
links:
type: object
properties:
self:
type: string
data:
type: object
properties:
type:
type: string
id:
type: string
versions:
type: object
properties:
data:
type: array
items:
type: object
properties:
type:
type: string
id:
type: string
included:
type: object
properties:
type:
type: string
id:
type: string
attributes:
type: object
properties:
name:
type: string
description:
type: string
version:
type: string
hours:
type: string
metrics:
type: object
properties:
firstResponse:
type: object
properties:
enabled:
type: string
times:
type: object
properties:
'1':
type: string
'2':
type: string
'3':
type: string
'4':
type: string
'5':
type: string
longestUnrespondedMessage:
type: object
properties:
enabled:
type: string
times:
type: object
properties:
'1':
type: string
'2':
type: string
'3':
type: string
'4':
type: string
'5':
type: string
totalConversationOpenTime:
type: object
properties:
enabled:
type: string
times:
type: string
totalCustomerWaitTime:
type: object
properties:
enabled:
type: string
times:
type: string
criteria:
type: object
properties:
and:
type: array
items:
type: object
properties:
conversation_channel:
type: object
properties:
operator:
type: string
value:
type: string
createdAt:
type: string
relationships:
type: object
properties:
org:
type: object
properties:
links:
type: object
properties:
self:
type: string
data:
type: object
properties:
type:
type: string
id:
type: string
createdBy:
type: object
properties:
links:
type: object
properties:
self:
type: string
data:
type: object
properties:
type:
type: string
id:
type: string
sla:
type: object
properties:
data:
type: object
properties:
type:
type: string
id:
type: string
links:
type: object
properties:
self:
type: string