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    Updates A Ticket

    If you have trouble updating a Ticket, try accessing the Ticket via the GET request to inspect its fields and sub-elements. A common source of problems with write/update requests occurs when users either omit required fields, or insert invalid data into a field (for example, by referring a CATEGORY_ID or LINK_ID which does not exist.

    Input

    type: object properties: parameters: type: object properties: fieldValues: title: Ticket required: - SUBJECT - TICKET_STATUS - CONTACT_ID type: object properties: TICKET_ID: format: int64 maxLength: 0 type: integer readOnly: true ORGANISATION_ID: format: int64 maxLength: 0 type: integer readOnly: false TICKET_TYPE: format: string maxLength: 0 type: string readOnly: false SUBJECT: format: string maxLength: 500 type: string readOnly: false TICKET_STATUS: format: string maxLength: 20 type: string readOnly: false PRIORITY: format: string maxLength: 20 type: string readOnly: false TO_EMAIL_ADDRESS: format: string maxLength: 255 type: string readOnly: false CONTACT_ID: format: int64 maxLength: 0 type: integer readOnly: false OWNER_USER_ID: format: int32 maxLength: 0 type: integer readOnly: false CUSTOMFIELDS: type: array items: title: CustomField type: object properties: FIELD_NAME: type: string FIELD_VALUE: type: object description: >- The record to update (just include the JSON object as the request body) required: - fieldValues title: Parameters